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Return Policy

At Lamrock Creative, we want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returns, exchanges, and refunds to ensure a positive shopping experience for our customers.

1. Eligibility for Returns

We accept returns for most items within 7 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Items Not Eligible for Return

Certain items are not eligible for return, including but not limited to:

- Digital downloads or electronic items
- Personalized or custom-made products
- Perishable goods
- Gift cards

3. Initiate a Return

To initiate a return, please contact our customer support team at lamrockdigital@gmail.com within the specified return period. Please provide your order number and reason for the return. Our team will guide you through the return process and provide you with a return authorization, if applicable.

4. Shipping and Handling Charges

You will be responsible for paying the shipping costs for returning your item. Shipping and handling charges are non-refundable unless the return is due to an error on our part or a defective item.

5. Inspection and Approval

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number of days] days.

6. Exchanges

If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to arrange for an exchange. Exchanges are subject to availability and may require additional shipping charges.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at lamrockdigital@gmail.com. Our customer support team is here to assist you and ensure your satisfaction.

Thank you for shopping at Lamrock Digital Media.

Last Updated: 13 February 2024 

Shipping Policy

At Lamrock Creative, we strive to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines important information regarding shipping, delivery, and associated costs.

1. Shipping Methods

We offer standard shipping services for all orders unless otherwise specified. Shipping methods may vary depending on the destination and size of the package. You will have the option to select your preferred shipping method during the checkout process.

2. Shipping Rates

Shipping rates are calculated based on the weight, size, and destination of your order. Shipping rates will be displayed at checkout before you complete your purchase. Please note that additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the recipient.

3. Processing Time

Orders are typically processed and shipped within 5-7 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods. You will receive a confirmation email with tracking information once your order has been shipped.

4. Delivery Estimates

Delivery times vary depending on the shipping method selected and the destination of your order. While we make every effort to deliver your order within the estimated timeframe, we cannot guarantee delivery dates due to potential delays caused by carriers or unforeseen circumstances.

5. Shipping Carrier

We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. Once your order has been shipped, you will receive tracking information to monitor the status of your shipment.

6. Incorrect Shipping Information

It is the customer's responsibility to provide accurate shipping information at the time of purchase. Please double-check your shipping address to ensure timely and accurate delivery. We are not responsible for orders shipped to an incorrect or undeliverable address provided by the customer.

7. Shipping Insurance

Shipping insurance is not included with standard shipping services. If you would like to purchase shipping insurance for your order, please contact our customer support team prior to completing your purchase. Shipping insurance can provide added protection against loss, theft, or damage during transit.

8. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at lamrockdigital@gmail.com. Our customer support team is here to assist you with any inquiries regarding shipping, delivery, or tracking information.

Thank you for choosing Lamrock Creative for your shipping needs.

Last Updated: 13 February 2024